Privacy Policy

GHL Automators respects your privacy and is committed to handling personal information responsibly.

GHL Automators is a DWP Multimedia LLC company. In this Privacy Policy, “GHL Automators,” “we,” “us,” and “our” refer to DWP Multimedia LLC operating the GHL Automators brand.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit GHLAutomators.com, purchase a product or service, contact support, or otherwise interact with us.

1. Information We May Collect

Depending on how you interact with GHL Automators, we may collect information such as:

• name;
• email address;
• business or agency name;
• billing information;
• purchase and transaction details;
• GoHighLevel agency relationship number;
• information submitted through setup or support forms;
• messages sent to support;
• technical information associated with use of the website.

We only request information reasonably necessary to provide the applicable product, service, support, or transaction.

2. Information You Provide Directly

You may provide information to us when you:

• make a purchase;
• request support;
• submit product setup information;
• purchase Done-For-You installation services;
• communicate with us by email;
• complete a form associated with a product or service.

For some products, setup information may include details about your agency or client account that are needed to configure the purchased system.

You should not send passwords, private access credentials, or other sensitive login information unless we specifically provide an approved secure method for doing so.

3. Payment Information

Payments may be processed by third-party payment processors.

We may receive transaction information such as:

• purchaser name;
• email address;
• product purchased;
• purchase amount;
• transaction status;
• payment-related identifiers.

We do not need to directly store full payment-card numbers when payments are handled by an approved third-party payment processor.

Payment processors handle payment information according to their own privacy policies and security practices.

4. How We Use Information

We may use information we collect to:

• process purchases;
• deliver digital products;
• provide protected product links;
• provide setup documentation;
• provide customer support;
• perform Done-For-You installation services;
• verify licenses;
• manage product delivery;
• communicate product updates;
• respond to questions;
• troubleshoot installation or configuration issues;
• maintain records of purchases and support interactions;
• improve our products, documentation, and website;
• protect against misuse, fraud, or unauthorized distribution;
• comply with legal and accounting obligations.

5. Product Delivery and GoHighLevel Information

Some GHL Automators products are designed for use inside GoHighLevel.

To deliver certain products or services, we may need information such as:

• your GoHighLevel agency relationship number;
• agency or location information;
• client location details;
• configuration preferences;
• calendar or routing information;
• human handoff information.

This information is used to deliver, configure, support, or verify the applicable product or service.

We do not require purchasers to provide their GoHighLevel account passwords as part of the standard product-delivery process.

6. Support Information

If you contact us for support, we may retain information related to the support request, including:

• your name;
• email address;
• agency name;
• product purchased;
• agency relationship number;
• screenshots you provide;
• problem descriptions;
• communications regarding the issue.

We use this information to respond to the request, troubleshoot problems, and improve our documentation or products.

7. Done-For-You Installation Services

If you purchase Done-For-You installation, we may process additional information needed to perform the service.

This may include:

• client business information;
• business hours;
• services;
• service area;
• contact details;
• appointment information;
• escalation contacts;
• frequently asked questions;
• policies;
• other configuration information supplied by you.

We use this information only as reasonably necessary to configure, test, and deliver the purchased implementation service.

8. Automatically Collected Information

When you visit the website, certain technical information may be collected automatically by the website platform or related service providers.

This may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring page;
• pages visited;
• approximate visit times;
• basic website-performance or security information.

The specific information collected may depend on the website hosting, analytics, security, and commerce tools enabled at the time.

9. Cookies and Similar Technologies

The website or third-party services used by the website may use cookies or similar technologies for functions such as:

• maintaining website functionality;
• security;
• checkout processing;
• remembering preferences;
• measuring basic website performance.

If additional analytics, advertising, or tracking tools are introduced, this Privacy Policy may be updated to describe those practices.

10. How We Share Information

We may share information with service providers when reasonably necessary to operate the business or provide purchased products and services.

These providers may include:

• website and CRM providers;
• payment processors;
• email service providers;
• cloud or file-storage providers;
• accounting or bookkeeping services;
• automation and communications platforms;
• professional advisors.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, systems, or business.

11. No Sale of Personal Information

We do not sell personal information to advertisers or data brokers.

We do not provide customer information to third parties for their independent marketing purposes unless you have separately agreed to such use.

12. Third-Party Platforms

GHL Automators products may interact with third-party platforms, including GoHighLevel and other services selected by a buyer.

Information submitted directly to those platforms is also subject to the privacy policies and terms of those providers.

GHL Automators does not control the privacy practices of third-party platforms.

13. Communications

We may send transactional or service-related communications, including:

• purchase confirmations;
• product-delivery messages;
• snapshot delivery;
• support responses;
• implementation communications;
• important product or service updates.

Where required by law, marketing communications will include an appropriate method to opt out.

Transactional messages related to a purchase, account, license, support request, or service may still be sent when necessary.

14. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• fulfilling purchases;
• providing support;
• maintaining license records;
• providing product updates;
• resolving disputes;
• maintaining business and accounting records;
• complying with legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

15. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No online system or method of electronic storage can be guaranteed to be completely secure.

You are responsible for protecting credentials and access to your own third-party accounts and systems.

16. Your Privacy Choices

Depending on applicable law and the nature of the information involved, you may request to:

• access certain personal information we hold about you;
• correct inaccurate information;
• request deletion of certain information;
• ask questions about how your information is used.

Some information may need to be retained for legal, accounting, fraud-prevention, license, transaction, or contractual purposes.

To submit a privacy request, contact:

support@ghlautomators.com

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Where such laws apply, we will honor valid requests as required.

Because GHL Automators does not sell personal information to advertisers or data brokers, certain opt-out rights relating specifically to sale may not apply to our current practices.

18. Children’s Privacy

GHL Automators products and services are intended for businesses, agencies, consultants, freelancers, and other professional users.

They are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

If we learn that such information has been collected, we will take reasonable steps to delete it where required.

19. Business Transfers

If DWP Multimedia LLC or GHL Automators is involved in a merger, acquisition, reorganization, asset sale, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

20. Legal Disclosure

We may disclose information if we reasonably believe disclosure is necessary to:

• comply with applicable law, regulation, legal process, or governmental request;
• enforce agreements;
• detect or prevent fraud, abuse, or security issues;
• protect the rights, property, or safety of GHL Automators, DWP Multimedia LLC, customers, users, or others.

21. International Users

GHL Automators is operated from the United States.

If you access the website or purchase products from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.

Applicable privacy laws may differ from those in your country.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• our website;
• products or services;
• service providers;
• data practices;
• legal requirements.

The current version will be posted on the website with an updated effective date.

23. Contact Us

Questions about this Privacy Policy or our privacy practices may be sent to: